FAQS

Investing With Orbis Access

Investing With Us

How much do I need to invest with Orbis Access?

The minimum amount you need to start investing with us is £1. How much you actually invest is entirely up to you.

Is my money locked in?

No, you can put money in or take it out at any time absolutely free of charge. We think it's best to invest long term (five years or more), but it's your money and you can access it whenever you like. There are no penalties for withdrawal – any returns on your money are yours to keep.

But please keep in mind that your Stocks & Shares ISA allowance is calculated on the basis of money paid into the ISA during the tax year and does not take into account amounts withdrawn. If you choose to take money out of your current tax year Stocks & Shares ISA, the amount withdrawn and subsequently reinvested will use up your current year allowance.

How do I start investing with Orbis Access?

To start investing with Orbis Access you must be a UK resident (and not a US person), over 18 years of age and have a UK bank account registered in your name. During the online application process we will ask for your name, date of birth, address, phone number, details of your bank account and National Insurance number. We may also ask you to provide further ID documents to help us verify your identity.

Opening An Account

Why do you ask for my personal information?

As a financial services provider we have the responsibility to make sure you are who you say you are, so we comply with the Anti-Money Laundering regulations set out by the Financial Conduct Authority (FCA). We use two trusted 3rd party services, Equifax and Experian, to carry out electronic verification on the information you enter in your online application.

Does the verification process affect my credit score?

No, the electronic verification has no effect on your credit rating and we don’t check your credit rating as part of our search either. The checks we carry out only look to match the details you submit in your online application against the details that are held in 3rd party providers' databases.

During my application you were unable to verify my identity. Why is that?

This means that we were unable to match the details you submitted in your online application with the details held in our 3rd party providers’ databases. If you’ve recently changed your legal name or moved to the UK, these services may have trouble tracing your records, so we may have to ask for some extra documentation.

You have asked me to send you certified documents. How do I get my documents certified?

In some cases we may ask for certified copies of your documents. They can be certified by the following individuals:

  • Lawyer / solicitor
  • Bank employee
  • Notary
  • Post Office employee using the Document Certification Service

Please ask the person certifying the documents to provide the following information on each copy:

  • A written statement: "I certify this to be a true copy of the original which I have seen"
  • Full name
  • Signature
  • Qualification
  • Address of their place of work
  • Phone number
  • Date the document is certified
Where do I send my documents?

Please post your documents to: Attn: Client Support, Orbis Access (UK) Limited, Wimbledon Bridge House, 1 Hartfield Road, London SW19 3RU.

Please make sure your unique client reference number is clearly marked on your documents. You will find this number on your account homepage when you sign in to Orbis Access.

Can I drop my documents off at your office?

We do not have a client walk-in facility at our office so please send us your documents by post.

Please ensure that your unique client reference number is clearly marked on your documents. You will find this number on your account homepage when you sign in to your Orbis Access account.

I’ve accidentally posted you the original copy of my document instead of a certified copy – how do I get it back?

Please contact us and we’ll be happy to help.

How long does it take for you to review my documents?

It typically takes up to three working days for us to carry out our checks once we receive your documents. We’ll let you know once this has been done.

Why do you need my National Insurance number?

As a UK financial institution, we are required by Her Majesty's Revenue & Customs (HMRC) to obtain your National Insurance number in order to meet the requirements of recent intergovernmental tax agreements entered into by the UK. These agreements are designed to improve international tax transparency and compliance.

You should be able to find your National Insurance Number on a pay slip, P60 form or tax return. Otherwise your employer or tax office may be able to help.

Signing In

Why do I have to use a security code to sign in?

The first time you sign in to Orbis Access, you’ll need to enter a six-digit security code along with your registered email address and password. The security code is sent to you by email and allows us to confirm that you are the account owner. It also helps us remember who you are when you visit the website again. For more information, read our Privacy Policy

I didn’t receive an email with a security code. What should I do?

Firstly, check your junk mail folder to see if our email has been filed there by mistake. If not, please contact us. If the email did end up in your junk mail folder, add our email address to your address book or safe sender list - so our emails won’t go missing in the future.

I’ve forgotten my password. What should I do?

On the ‘Sign In’ page, click ‘Forgot your password?’ and enter your registered email address. We’ll send you an email with instructions on how to reset your password. You will need to know answers to your security questions (which you created when you opened the account with us) to reset your password. If you’ve also forgotten the answers to your security questions, please contact us and we’ll be happy to help.

Why have I been locked out of my account?

After a number of failed attempts to sign in to Orbis Access, you will be locked out of your account for 30 minutes as a security measure. Once that time has expired, you should be able to sign in without any trouble, provided you have the correct details.

If you've forgotten your password, you can reset it by going to the ‘Sign In’ page and clicking ‘Forgot your password?’ We’ll send you an email telling you how to reset your password.

Managing your Investments

What's a monthly investment plan?

A monthly investment plan allows you to invest a set amount of money each month into your selected funds.

Investing smaller amounts on a regular basis can be easier on a budget and is usually more cost-effective in the long run. This is because investing ‘little and often’ (rather than in a big lump sum) helps smooth over the peaks and troughs of the market. Setting up a monthly investment plan is easy and you can invest any amount you like.

How long will my monthly investment plan be in effect?

Your monthly investment plan will continue until you stop it. You can stop a monthly plan on our website after you sign in to your account.

If you’re investing through a Stocks & Shares ISA, the plan will continue until you use up the annual ISA allowance. At that point, we’ll stop the plan for you to ensure you do not exceed your limits. The plan will not automatically resume in the following tax year; so if you want to keep investing in an ISA in the following tax year you will need to set up new monthly investment plan.

If you don’t use up your entire allowance, your monthly investment plan will just continue into the next tax year for a new ISA.

What’s ‘uninvested cash’?

Uninvested cash is money you hold in your Orbis Access account that’s not invested into any fund. It’s a handy facility if you haven’t yet decided which funds you want to invest in.

But please note, we don’t pay interest on any cash you have in your account. This is a temporary cash facility and we do not encourage you to leave cash uninvested for a long period of time.

What is a dealing day?

A dealing day is any day that investors can buy or sell shares in the funds. For the most part, Orbis Access deals on any business day in London when the financial markets are open (i.e. excluding Saturdays, Sundays and bank holidays).

Personal Information

How do I change my personal information?

You can update your information, such as a new phone number or address, by signing in to Orbis Access and going to ‘Settings’. If your legal name has changed, we’ll need you to notify us in writing. Post a certified copy of your marriage certificate, decree absolute and marriage certificate (on divorce) or deed poll to the following address: Attn: Client Support, Orbis Access (UK) Limited, Wimbledon Bridge House, 1 Hartfield Road, London SW19 3RU

I'm not receiving any emails from you. What should I do?

Firstly, make sure you've given us your correct email address when you signed up. Also check your junk folder to see if our emails are being filed there by mistake. If they are, add the domain @orbisaccess.co.uk to your address book or safe sender list so our emails get to your inbox.

Closing Your Account

How do I close my Orbis Access account?

Before you can close your account, you will first need to sell all of your fund shares by placing a redemption order. Any uninvested money in your account will also need to be withdrawn to your bank account. Once all the money has been withdrawn from your account you will be able to close it by following the on-screen instructions.

Can I close my Stocks & Shares ISA?

Yes, you can, but if you’re doing it to move to another provider, you should let the new provider take care of the transfer for you so that the money stays inside the ISA wrapper and you don’t lose the ISA allowance.

Can I re-open the same account?

Once you’ve closed an account, it cannot be reopened. But you can open a new one.